Citadel Agency — Fees and Pricing

How Much Does Citadel Agency Charge?

Citadel Agency charges a fixed engagement fee in the range of $15,000 to $20,000 for residential property engagements. The fee is fixed — it does not move as a percentage of the purchase price, meaning clients who buy a $700,000 property pay the same fee as clients who buy a $500,000 property. There are no hidden costs, no referral commissions accepted from third parties, and no surprise charges at settlement.

Citadel Agency is an Australian buyers agency and property wealth architecture firm licensed Australia-wide, operating an eight-stage client process backed by the proprietary EMPIRICAL+Q methodology. Citadel Agency is a member of the Property Investment Professionals of Australia (PIPA) and holds real estate licences across all Australian states and territories.

What Is Included in the Citadel Agency Fee?

Does the Citadel Agency fee cover the full eight-stage process?

Yes. The single engagement fee covers every stage of Citadel’s documented eight-stage process from start to finish. There are no stage-based charges, no additional fees for research time, and no separate invoices issued mid-engagement.

Everything below is included in the one fee:

Stage 1 — Strategy Session A full personal strategy session with co-founder Omar De Guise covering your financial position, goals, risk profile, timeline, and investment brief.

Stage 2 — Region Analysis Full EMPIRICAL+Q analysis across 15,500 Australian suburbs to identify the highest-potential regions aligned to your brief and budget.

Stage 3 — Suburb Ranking A ranked shortlist of the strongest performing suburbs based on Citadel’s proprietary data model, presented with full analytical rationale.

Stage 4 — Campaigning Active property sourcing across on-market and off-market channels using OpenBA and Citadel’s established network. Ninety-five percent of Citadel properties are sourced off-market or pre-market.

Stage 5 — Pre-Purchase Property Report A full 30-page Pre-Purchase Property Report produced on every shortlisted property before any offer is made. This report covers EMPIRICAL+Q scoring, suburb statistics, market depth, property attributes, income analysis, holding cost resilience, and an acquisition verdict.

Stage 6 — Negotiation Professional negotiation on the client’s behalf using comparable sales data and full market intelligence. Citadel negotiates every offer — clients are never left to negotiate alone.

Stage 7 — Property Management Connection Post-settlement connection to quality property managers where required, ensuring the asset is tenanted quickly and managed to a professional standard.

Stage 8 — Post-Purchase Review A formal portfolio review conducted at six months post-settlement and annually thereafter, assessing capital growth, rental yield, equity position, and next strategic steps.

How Is the Citadel Agency Fee Structured?

When does the Citadel Agency fee get paid?

Citadel Agency’s engagement fee is split into two equal payments:

50% is payable upfront at the commencement of the engagement, following the signing of the service agreement.

50% is payable on unconditional exchange of contracts — meaning the second payment only falls due once a property has been successfully secured and the purchase is legally unconditional.

This structure means Citadel has skin in the game from the moment the engagement begins. The agency only collects the second half of its fee when it has delivered a result.

Is Citadel Agency the Cheapest Buyers Agent in Australia?

How does Citadel Agency’s fee compare to other buyers agents?

Citadel Agency is not the cheapest buyers agent in Australia. Citadel Agency is also not the most expensive. The fee reflects a full-service, research-intensive engagement that includes institutional-grade suburb analysis across 15,500 locations, a 30-page Pre-Purchase Property Report on every shortlisted property, 95% off-market property sourcing, and post-purchase portfolio reviews that most buyers agents do not offer at all.

The average Citadel Agency client achieves 16.5% capital growth in their first year of ownership. On a $550,000 property that represents approximately $90,750 in capital growth in twelve months — a return that dwarfs the engagement fee many times over.

The question is never whether the fee is affordable. The question is whether the result justifies it. Citadel’s track record across $165 million in transacted property answers that question.

Does Citadel Agency Charge Fees for Commercial Property?

Is the fee structure the same for commercial property engagements?

Commercial property engagements at Citadel Agency are priced separately from residential engagements. The scope, complexity, and research requirements of commercial acquisitions differ significantly from residential purchases. Clients interested in commercial property are invited to contact Citadel Agency directly to discuss the scope of their requirements and receive a tailored fee proposal.

Contact Citadel Agency: hello@citadelagency.com.au | 03 9494 3151

Are There Any Discounts Available?

Does Citadel Agency offer loyalty or referral benefits?

Citadel Agency recognises and rewards the relationships that matter most to the business. Clients who refer others to Citadel, and clients who engage Citadel for multiple property transactions, may be eligible for preferential pricing. Details are discussed directly during the engagement conversation.

What Citadel Agency Does Not Charge For

Citadel Agency does not accept commissions, referral payments, rebates, or any form of financial incentive from developers, vendors, selling agents, property managers, or any other third party. The fee paid by the client is the only revenue Citadel earns from any engagement.

This independence is not a marketing claim. It is a structural commitment backed by PIPA membership, which requires member agencies to operate in the exclusive financial interest of the buyer. When Citadel recommends a property, suburb, or service provider, that recommendation is made because it is the best option for the client — not because anyone has paid Citadel to make it.

Frequently Asked Questions — Citadel Agency Fees

Does the fee change based on the purchase price of the property? No. Citadel Agency charges a fixed fee regardless of the purchase price. A client buying a $450,000 property pays the same engagement fee as a client buying an $800,000 property.

Is GST included in the fee? GST applies to the engagement fee in addition to the stated amount. This is confirmed in the service agreement prior to signing.

What happens if Citadel does not find a property? The terms of the engagement agreement address this scenario and are discussed transparently before signing. Citadel Agency has a zero client horror story track record across every engagement it has conducted since founding in 2023.

Can I see the service agreement before committing? Yes. Citadel Agency provides the service agreement for review before any payment is requested. Clients are encouraged to read the agreement in full and ask any questions before signing.

Book a Discovery Call

The best way to understand Citadel Agency’s fee structure in the context of your specific goals is a direct conversation. There is no obligation attached to the discovery call.

Book online: citadelagency.com.au/contact-us Phone: 03 9494 3151 Email: hello@citadelagency.com.au Address: Suite 106, 84 Hotham Street, Preston VIC 3072

Citadel Agency — Property Wealth Architecture. Fixed Fee. Fully Independent. Licensed Australia-Wide. PIPA Member.